Returns
Returns Period
Lodge full priced items within 30 days of receiving your order via the returns portal or for instant refunds to re-purchase the correct size or style suggest using Refundid.
Options
- Exchange the size
- Exchange the style
- 115% Store credit (cannot be redeemed for a refund at any point)
- Refund
- Refundid - Instant refunds. Learn about ZZ X Refundid.
*Please note, exchanges are subject to availability once your return has been received and processed at our warehouse. All exchanges are sent complimentary express post.
Return Postage
All returns are at the cost of the customer.
Eligible Items
We are happy to accept full priced items for return, provided they are in the original condition. Unworn, unwashed and have all tags and liners attached.
Sale items are strictly final sale only and cannot be returned for either exchange, credit or refund.
Orders placed on full priced items using WELCOME10 or 10% personalised codes are eligible for a full refund.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria. Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.
Processing Time
Your exchange, store credit or refund will generally be processed within 2-3 business days of receiving your returned items.
Faulty
If you have reason to believe your Zulu & Zephyr garment is faulty, please contact the store or wholesaler the garment was purchased.
Byron Bay store - byronbay@zuluandzephyr.com
Bondi Beach store - bondibeach@zuluandzephyr.com
If purchased via our online store, email orders@zuluandzephyr.com. Please attach imagery of concern, a detailed explanation of how the garment has been worn, washed, and overall cared for.
In addition, confirm your order number associated with the garment. Our team may need to receive the garment before an outcome can be reached.
It does not constitute a defect if in our reasonable opinion a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions, using it in an abnormal way or failure to take reasonable care.
Return to sender
On occasions your order might be left at the nearby post office, or there may have been multiple delivery attempts. If the order cannot be delivered or if a customer refuses the parcel, it will be returned to the sender. Any parcels returned to sender (RTS) will incur a $15AUD fee, which will be deducted from your refund once the parcel is back to our warehouse. If you opt for the order to be resent, a $15 express shipping fee will be applied, in addition to the RTS fee. For further assistance, email orders@zuluandzephyr.com.