Refundid

Refundid offers instant refunds for AUS returns, eliminating the wait for your items to be shipped back and inspected before issuing a refund. At Zulu & Zephyr we suggest using Refundid to repurchase the correct size or style instantly, this is now made possible with Refundid. Experience the convenience of receiving your refund before sending back your items.

With Refundid, your refund is processed and visible in your account in under 30 seconds. Get started now!

 

How to Use Refundid

Simply visit www.refundid.com or click here.
Follow Refundid's straightforward 3-step process to receive your full refund in real-time. After completing the process, please send your return to - 

ZULU & ZEPHYR
Order#
U 3 97 Centennial Circuit, Byron Bay NSW 2481

* Please ensure you have read the Returns policy here. 
For further assistance, refer to Refundid's FAQ section at www.refundid.com/help.

 

Post-Refund Procedure

Once you've received your refund via Refundid, your refund process is finalised.
If you haven't shipped your items back yet, kindly do so to the address specified in Zulu & Zephyr's returns policy. Don't forget to provide Refundid with the relevant shipping tracking number by adding it through your Refundid account.
 
For inquiries regarding the shipping tracking number, please contact Refundid.

 

Refund Destination

Upon signing up with Refundid, you're prompted to provide your BSB and Account Number. Refundid instantly transfers your refund to this account.

 

Refund Limits

Please note that refund limits apply to returns processed through Refundid. Refer to Refundid's FAQs for more details.

 

Non-Refundable Items

Refundid doesn't cover SALE items, as all SALE purchases are final and cannot be returned. Additionally, orders made using a gift card or store credit are not eligible for Refundid.

 

Refund Timeline

Refunds processed through Refundid are instant, appearing in your bank account within 60 seconds of lodging the return. If your refund isn't received within this timeframe, reach out to Refundid for assistance.

 

Afterpay or Klarna Purchases

Even if an item is bought using Afterpay or any other buy now pay later service, you're still eligible for a refund through Refundid by following the designated process. Please note that Refundid refunds won't settle any outstanding Buy Now Pay Later payments, so ensure to clear any remaining instalments with your Buy Now Pay Later provider.