Our office is based in Byron Bay, Australia and our team is available between 8.30am -4.30pm AEST, excluding public holidays.
Order & return assistance
orders@zuluandzephyr.com
General enquiries
hello@zuluandzephyr.com
Chat
Wholesale enquiries
emma.balke@zuluandzephyr.com
PR & Marketing enquiries
press@zuluandzephyr.com
You will receive an order confirmation email upon purchase and a shipping confirmation email with tracking details once dispatched.
Orders placed before 1pm AEST are dispatched the same business day; orders placed after 1pm AEST are dispatched the next business day. Dispatch delays may occur during sale periods. Express shipping timeframes apply from the date of dispatch.
Orders cannot be amended once placed. For address changes or cancellations, please contact orders@zuluandzephyr.com immediately.
Changes or cancellations cannot be processed after dispatch.
Australia
Complimentary Australia Post Standard Shipping – on orders over $200
- $10 Standard shipping - Australia Post
- $15 Express Shipping – Australia Post
- $30 Jump the Queue – Priority Dispatch – StarTrack Premium
Authority to Leave - Terms & Conditions
- Available at checkout
- Australia Post will determine if there is a suitable, safe place for the parcel to be left
- Proof of delivery will be recorded
- Zulu & Zephyr are not liable if the parcel goes missing when the authority to leave is chosen
- No refund or replacement will be provided if a parcel is stolen
DELIVERY TIMEFRAMES
For estimated delivery times by major city, view here.
New Zealand
- Complimentary DHL Express Shipping - Enjoy free express shipping on orders over $200
- $10 Standard Shipping – Australia Post (transferred to New Zealand Post)
- $35 Express Shipping – DHL
Download the Australia Post tracking - DHL or NZ Post apps for updates. For delivery issues, contact Australia Post, DHL or NZ Post directly.
Import Duties & Taxes
Import duties are applied based on the value of items purchased.
Payment is required only if the item's value exceeds NZ$1000 upon arrival in New Zealand. Local taxes and duties may be applied and collected by border customs and are not included in the final price.
For additional information, view customs.gov.nz
Jump the Queue
A Jump the Queue service is available for Australian online orders and must be selected at checkout to apply. View our terms and conditions policy here.
SHIPPING PROTECTION
We offer shipping protection at checkout on Australian and New Zealand orders. You can view our terms and conditions policy here.
General
Full-priced items can be returned within 14 days of delivery for store credit or a refund if in original condition—unworn, unwashed, and with all tags and hygiene liners attached.
For Australia/NZ returns lodge here.
For international orders – lodge here.
Return Postage
Australia
Refunds - A $12.95 handling fee will be deducted from all refunds. This fee includes a prepaid return shipping label.
Store Credit - No handling fee applies. A complimentary prepaid return shipping label is provided.
New Zealand
Refunds & Store Credit - Customers are responsible for their own return postage. No handling fee applies.
RETURN PROCESSING
Returns are processed within 2–3 business days of receipt, following inspection. Delays may occur during peak periods. We reserve the right to refuse returns that show signs of wear, damage, or do not meet our return criteria.
EXCHANGES
We don't offer traditional exchanges. Instead, we recommend returning your item for a refund or store credit, which you can then use to purchase the correct size.
FAULTS
If you believe your Zulu & Zephyr garment is faulty, please contact the store or wholesaler where it was purchased, including proof of purchase, clear photos, and details of how it has been worn and cared for. All items must be assessed before a resolution is provided.
If a manufacturing defect is confirmed, we will offer a replacement or store credit, subject to availability. If no defect is found, or the item is outside the warranty period, we will return the product to you. Items are not considered defective if quality issues result from fair wear and tear, misuse, abnormal use, or failure to follow care instructions.
SALE POLICY
Items marked as FINAL SALE are not eligible for return or exchange. For further details, view our Sale Policy.
STORE RETURN POLICY
All returns must be processed through the original store of purchase. If you’re unable to return a store purchase in person, please contact the store directly to arrange next steps. Please note that online purchases cannot be returned in-store.
BONDI BEACH STORE
bondibeach@zuluandzephyr.com 02 9157 4060
BYRON BAY STORE
byronbay@zuluandzephyr.com 02 5663 2619
RETURN TO SENDER
Orders may be returned due to an incorrect or incomplete address, refused delivery, or if uncollected after attempted delivery. A $15 AUD return to sender fee will be deducted from your return.
If you would like your order re-sent, an additional $15 shipping fee applies.
For assistance, please contact orders@zuluandzephyr.com
Step into our world at a Zulu & Zephyr concept store — a considered space designed for you.
BONDI BEACH STORE
4&5 11-13 Hall Street
Enter via Gould Street
Bondi 2026
NSW
Store Hours
Monday - Saturday- 9am - 5pm
Sunday - 10am - 5pm
Contact our team
bondibeach@zuluandzephyr.com
02 9157 4060
BYRON BAY STORE
10A/11 Banksia Drive
Byron Bay 2481
NSW
Store Hours
Monday - Saturday - 9am - 5pm
Sunday closed
Contact our team
byronbay@zuluandzephyr.com
02 5663 2619
Stockists
Zulu & Zephyr is carried in select stores across Australia and around the world.
Find a store and explore global partnerships via our stockist locator page.
Promotional codes
Sale and promotional discounted items are final sale and cannot be returned, unless stated otherwise for specific promotions. Please note, first-time purchase discounts and personalised codes are not valid on the Beaded Wrap Belt, Sunday Supply Co or Missoma products.
Application - Promotional codes provided by Zulu & Zephyr can be applied during checkout on our website. Enter the code in the designated field and click "apply" before completing your purchase.
Promotion Value - Valid codes automatically apply associated discounts or offers to your order total upon entry.
Post-Purchase Assistance - If a code was not applied during checkout but your order was made during the promotion, contact our customer service promptly for possible credit consideration.
Usage Limitations - Each transaction allows for the use of one promotional code per customer.
Code Validity - Promotional codes have expiration dates and cannot be redeemed after expiry.
Non-Transferable - Codes are non-transferable, cannot be sold, and hold no cash value.
Modifications - Zulu & Zephyr reserves the right to modify or terminate promotional codes without prior notice.
General Conditions - Codes are subject to availability and cannot be combined with other offers unless specified. Additional exclusions may apply.
Contact Us - For inquiries or assistance with promotional codes, please contact our customer service team - hello@zuluandzephyr.com
By using a promotional code, you agree to these terms. Zulu & Zephyr reserves the right to interpret and enforce these terms at its discretion.
CODES
Offer - Zulu & Zephyr provides a 15% discount on first purchases for customers who subscribe to our newsletter. Zulu & Zephyr may offer 15% personalised discount codes with a 7 day expiry from date sent. The code is unable to be redeemed once expired. For further assistance, contact hello@zuluandzephyr.com.
Redemption -To redeem the discount, enter the provided code during checkout on our website.
Applicability - The discount applies exclusively to full-price products. Offer cannot be used in conjunction with any other promotion. Offer cannot be applied to previously purchased items.
Refund Eligibility - Orders using the welcome code are eligible for a refund or store credit.
Promotional Status - 15% codes are not classified as promotional discounts.
Gift Card Terms and Conditions
Redeemable online or at our Byron Bay and Bondi Beach stores. Gift cards have no expiry, are non-transferable, and cannot be refunded if unused. They cannot be applied to orders once placed.
To redeem a Zulu & Zephyr gift card or store credit online, enter the code in the “Gift card or discount code” field at checkout.
If a purchase made using a Zulu & Zephyr gift card is returned, the funds will be credited back to the original gift card number.
We offer a number of different payment options to best suit your online shopping experience.
PAYMENT METHODS
We accept Visa, Mastercard, American Express, Shop Pay, Paypal and G Pay.
BUY NOW, PAY LATER
We accept Afterpay, Klarna and Zip.
STORE CREDITS AND GIFT CARDS
If you have a Zulu & Zephyr store credit or gift card voucher, enter the code under the ‘gift card or discount code’ field at checkout. Gift Cards and Store Credit have no expiration date.
CHECKOUT SECRUITY
Zulu & Zephyr uses TLS (Transport Layer Security) certificates to ensure that data entered by customers remains private and secure, with all communications encrypted. We implement robust security measures, including encryption, firewalls, and regular security audits to protect personal data.
Customers must report any lost, stolen, missing, or defective items within 1 day of delivery via email, chat, or phone. Upon report, our team will investigate, which may include contacting the carrier, reviewing security footage, or conducting internal checks.
Depending on the outcome, a replacement or store credit may be offered, subject to availability. We reserve the right to deny replacement or credit if there is evidence of fraud or misuse. Items marked as delivered are considered received unless proven otherwise. Certain high-value or limited items may be excluded. Customers are responsible for providing accurate shipping details and ensuring someone is available to receive or collect the package.
This policy is periodically reviewed for effectiveness, and updates will be communicated to customers. Zulu & Zephyr reserves the right to amend or modify this policy at any time without notice.
Only responsibly sourced wool, mohair, and alpaca are used in the construction of our garments—certified, biodegradable animal fibres traceable to farms that uphold best practice and the Five Freedoms of animal welfare.
We strictly ban the use of the following animal materials: Fur, Angora, Cashmere, Bone, Horn or Shell.
Privacy Commitment
- Your privacy is important to us, and we are committed to protecting your information.
- We will not share or disclose your information to third parties or other sites.
Account Creation and Mailing List
- When you create an account with Zulu & Zephyr, you have the option to join our mailing list for updates on products, pop-up stalls, and promotions.
- To remove your name from our database, use the unsubscribe link at the bottom of any Zulu & Zephyr marketing email.
SMS Consent
- By submitting the Zulu & Zephyr SMS consent form and signing up via text, you agree to receive marketing messages (such as promotion codes and cart reminders) from Zulu & Zephyr, including those sent by autodialer.
- Consent is not a condition of purchase.
- Message and data rates may apply, with frequency varying.
- Unsubscribe anytime by replying STOP or using the unsubscribe link in the messages.
Order and Shipping
- Orders will be shipped to the address provided by the purchaser, as long as it complies with our shipping restrictions.
- All purchases are made under a shipment contract, transferring risk of loss and title to you upon delivery to the carrier.
- You are responsible for filing any claims with carriers for damaged or lost shipments.
Website Information
- We strive to keep our website information complete, accurate, and current.
- However, there may be occasional inaccuracies, incomplete information, or out-of-date details.
- Products may be unavailable, have different attributes, or have different prices than listed.
- We may change price and availability information without notice and will correct any pricing errors as discovered.
Content Usage
- The design, text, graphics, information, and other materials on this website are owned by or used with permission by Zulu & Zephyr and are protected by copyright, trademark, and other laws.
- Use of these materials is only permitted with prior written permission.
- For permission to use any material, email hello@zuluandzephyr.com.
- You may not modify, reproduce, publicly display, perform, distribute, or use any materials for public or commercial purposes without authorization.
- Unauthorized use may violate various laws and regulations.
Account Responsibility
- Maintain the confidentiality of your account information and password.
- Restrict access to your account and computer.
- You are responsible for all activities that occur under your account or password.
SMS Consent
By signing up for the Zulu & Zephyr SMS service, you consent to receive marketing text messages, including promotion codes and cart reminders, sent by autodialer. Consent is not required for purchase. Message and data rates may apply, and message frequency varies. You can unsubscribe anytime by replying STOP or using the unsubscribe link in our messages.
Shipping Limitations
Orders will be shipped to the designated address, provided it complies with our shipping restrictions. All purchases are governed by a shipment contract, meaning the risk of loss and title transfers to you upon delivery to the carrier. You are responsible for any claims regarding damaged or lost shipments.
Information Accuracy
We strive to ensure the information on our website is complete and current. However, it may occasionally be inaccurate, incomplete, or outdated. Products may be unavailable or differ from their listed attributes or prices. We may change price and availability information without notice and will correct any errors as they are discovered.
Placing an Order
To place an order, please follow the website instructions. Your order is an offer to purchase our products and services. After we receive your order, you will receive an Order Confirmation email. This does not confirm acceptance of your order. A contract is formed only when you receive a Shipping Confirmation email, confirming shipment of the specified products. We reserve the right to cancel your order at any time before acceptance and to limit quantities or refuse service without prior notice.
Shop Pay Terms & Conditions
By choosing to check out using Shop Pay, you agree to the following terms and conditions:
Accurate Information
It is the customer’s responsibility to ensure that all information provided at checkout — including name, email, billing, and shipping address — is complete and accurate at the time of purchase.
Shipping Address
Check your shipping address before completing your order. Orders will be shipped to the address provided during checkout, and we cannot guarantee changes or redirections once an order has been processed.
International Orders
For our international customers, we are unable to update or modify shipping addresses after an order has been placed. Please ensure your details are correct before submitting your order.
Order Processing
Once an order has been submitted via Shop Pay, it will begin processing immediately. We cannot guarantee cancellations or modifications after this point.
Liability
We are not responsible for orders lost or delayed due to incorrect or incomplete shipping information provided by the customer.
Use of Website
The design, text, graphics, and all materials on this website are owned by or used with permission from Zulu & Zephyr and are protected by copyright and trademark laws. Use of these materials is only allowed with prior written permission. For permission requests, please email hello@zuluandzephyr.com. You may not modify, reproduce, publicly display, or use these materials for commercial purposes without authorization. Unauthorized use may violate copyright and other laws. You are responsible for keeping your account information and password confidential and for all activities under your account.