Zulu & Zephyr Customer Care Hours
Monday-Friday, 8am-3.30pm AEST,exlcluding public holidays.
Urgent order enquiries- orders@zuluandzephyr.com
Product information, styling, size advice or general enquiries- hello@zuluandzephyr.com
Marketing/PR- press@zuluandzephyr.com
Wholesale enquiries email- abby@delrainbow.com
CURRENT RETURNS TIMEFRAMES - UPDATED WEEKLY.
At this time, returns may take 2-3 business days to be assessed and processed once delivered into our warehouse.
WHEN CAN I EXPECT MY REFUND OR CREDIT NOTE?
Once your return is received and inspected, if accepted your refund will be processed and applied via payment used at checkout.
Note that refunds can take up to 3-5 business days to appear on your bank statement due to varying processing times between financial providers.
Once your return is received and inspected, if accepted, your credit note will then be sent via email. Credit notes have no expiry date, and may be used for any item/s. Credit notes cannot be reverted into a refund at any point.
If you order is placed on a business day before 1PM AEST, it will be dispatched same day. If placed after 1PM AEST, it will be dispatched the following business day. Please note any orders placed over the weekend will be dispatched on the next business day excluding public holidays. If your order is part of a promotion or during a collection launch, these time frames may not apply.
After placing your order, you will receive a confirmation email followed by a dispatch email detailing your tracking information.
Should you have any issues regarding delivery, please contact us
Occasionally some items may be available for sale on our website as a PRE-ORDER. This means that the stock hasn’t arrived to us yet, but we are offering it for pre-sale, to allow you to secure the stock. We do this with high demand items to give you the opportunity to secure one. These items will be marked as PRE-ORDER, with an estimated date of arrival listed in the product description.
We are unable to edit your order once it has been placed. If you need to amend the shipping address or cancel the order, please contact us within 2 hours of order placement to ensure this is rectified. Once dispatched, the shipping address cannot be mended nor order cancelled.
All product prices indicated, and payments made on the Australian Online Store are in AUD currency. GST is included in the product price.
We accept payment via PayPal, Afterpay, Zulu & Zephyr Gift Cards and Visa and Mastercard credit or debit cards.
We are happy to accept full priced items for return, provided they are in the original condition. Unworn, unwashed and have all tags and liners attached.
Full priced items can be returned for either a refund or store credit.
Bundles, excluding those with sunscreen/ Foile Oil, may be returned for either a refund or store credit. All items from a bundle must be returned together.
We do not issue exchanges, if you need an alternate size please go ahead and place a new order.
Returns must be lodged online and postmarked within 14 days of delivery date.
Returns are to be posted to our Byron Bay warehouse. Return postage costs are at the customer expense.
Sale items are strictly final sale only and cannot be returned for either exchange, credit or refund.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.
Please lodge your requests online here
Follow the steps online to request your return. Once your return has been created, you will receive an email detailing how to send your item/s back to us, and our Australian returns address.
Zulu & Zephyr are not liable for the loss or damage of garments in return transit. We recommend using a trackable delivery method and keeping note of your tracking number.
Return shipping and any reverse duties are the responsibility of the customer.
All sale, cosmetics and undergarments items are final. Swimwear is returnable pending hygiene label is attached and in original condition. For any fit or style assistance, please email our customer care team hello@zuluandzephyr.com or
refer to our size guide.
Please refer to our size guide here. For fit or style assistance, please reach out to our customer care team at hello@zuluandzephyr.com who will gladly assist.
If your size is unavailable, please select ‘notify me’ of a restock on the product page as we may recut the item.
Only one discount code can be used per transaction.
Discount codes can be disabled at anytime.
VIP Warehouse Sale code expires 31st August 2022.
Within Australia
Standard (AUST POST):
Express Service (AUST POST): $10.00.
New Zealand
Standard (AUST POST / NZ POST): $15.00
Express (DHL): $35.00
NOTE: Express Services come into effect once order is dispatched. Please allow 1-2 business days for orders to be dispatched during collection launch and holiday periods.
IMPORT DUTIES & TAXES
Import duties apply to the value of your items. This is normally the price you paid, or will pay.
15% applies to all imported items, including anything bought online. Overseas suppliers may charge GST on items sent to New Zealand consumers that are valued at NZ$1000 or less.
NZ Customs calculate import tax based on the total of:
How much you paid for the item, plus any international transport and insurance costs.
NZ Customs only collects duties, fees or GST unless the value of your item/shipment is over NZ$1000. This to be paid on arrival into country.
At Zulu & Zephyr, we are committed to the highest ethical standards and legal compliance in all aspects of our business and product supply chain. We only work with suppliers and vendors who we believe in and share our commitment to sustainability, accountability and transparency.
To read about our values and sustainability journey, please click here
To increase the longevity of your Zulu & Zephyr swimwear, we recommend that you follow the care guide here
