SHIPPING
Due to current global shipping delays caused by Covid-19, all international orders will now be sent via DHL Worldwide Express only. Kindly note, DHL cannot ship to PO boxes.
Please contact Customer Care at hello@zuluandzephyr.com for further assistance.
Within Australia
Standard Shipping (AUST POST): FREE
Express Shipping (AUST POST): $10.00
International
International Express Shipping (DHL): $25.00
Note that all product prices indicated and payments made on this site are in Australian Dollar (AUD) currency.
ORDER PROCESSING
Our business hours are Monday to Friday, 8.30am - 4.30pm, and all orders placed before 10am (AEST) on these days will be dispatched the same day. Orders placed after 10am (AEST) will be dispatched the next working day.
Purchases made on weekends and NSW public holidays will be processed on the following business day.
You will receive a shipping confirmation email as soon as your order leaves the Zulu & Zephyr warehouse.
During sale periods, or within a few days of a collection launch, there may be slight delays in shipping. We will endeavour to get your order out to you as soon as possible and appreciate your patience during these times.
DELIVERY TIMES
Within Australia
Australia Post is our provider and works extremely hard to get all deliveries to our customers as quick as possible, however at times there may be some situations that can cause unavoidable delays.
All parcels require a signature on delivery, however please note this may be affected by Covid-19 restrictions. If you are not there to sign for your parcel, Australia Post will issue a collection slip for you to locate your parcel at the closest Australia Post centre.
All parcels are dispatched from our warehouse in Byron Bay, Australia (postcode 2481), which is considered a rural location.
To get an ETA on your parcel we recommend you use Australia Posts postage calculator, see below link:
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Standard within Australia
For metro delivery please allow 3 - 5 business days, and for rural delivery please allow 4 - 7. We advise to allow 5 - 9 business days for deliveries to WA.
Express within Australia
For metro delivery please allow 2 - 3 business days, and for rural delivery please allow 3 - 5.
International
Please allow 3 - 8 business days for DHL express delivery.
DHL requires a signature on delivery, however please note this may be affected by Covid-19 restrictions.
If your desired shipping country is not available, please contact hello@zuluandzephyr.com to discuss alternate shipping options.
Upon entering the destination country, international orders may be subject to customs clearance procedures and charges that can cause delays beyond original delivery estimates.
Unfortunately, Zulu & Zephyr cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer. Please contact your local customs office for further information.
CHANGES TO YOUR ORDER
If you require any changes to your order including correcting address details and sizing, please contact us immediately at hello@zuluandzephyr.com and we will try our best to fix this prior to the order being dispatched.
If your order has already been processed, Zulu & Zephyr accepts no responsibility for incorrect details entered. However our usual returns process is available.
RETURNS
In store purchases:
For purchases made through our Byron Bay boutique, Zulu & Zephyr offers exchanges or refunds on all full price items, within 30 days of purchase date. Item/s must be returned to store in the original condition, with tags and hygiene seal in place. Sale items are final sale only, and will not be accepted for refund or exchange.
For any queries, please contact our Byron Bay boutique on bb@zuluandzephyr.com.
Online purchases:
For purchases made online, Zulu & Zephyr offers a 110% credit note, or a refund on all full price purchases, within 30 days of purchase date. Where a credit note is issued, it will be at 110% of your order value, excluding shipping costs. Credit notes will be sent via email once your return has been processed, and will then be available to use immediately through our online store. Online credits are unable to be used in our Byron Bay boutique.
We do not offer exchanges. If you need an alternate size please go ahead and place a new order.
Credit notes may not turned back into a refund at any point.
Sale items are final sale only and will not be accepted for refund, credit or exchange. This is anything located in the permanent sale category of the website. Items purchased using a discount code or temporary promotion are able to be returned through the online return portal as usual.
Item/s must be posted back to us, in the original condition, with all tags remaining in place, including hygiene seal. Item/s must not have been worn, washed or altered in any way.
Regrettably online returns cannot be accepted in person through either our Byron Bay office or boutique, these must be posted back to us.
Zulu and Zephyr is not liable for the loss or damage of garments in return transit. We recommend using a trackable delivery method and keeping note of your tracking number, and please ensure all returns are posted in a secure, suitably sized package.
How do I organise a return?
Please lodge your request online here.
Once your return has been approved, you will receive an email with details of how to send your item/s back to us. Please then return item/s immediately, late returns will not be accepted.
If a Zulu and Zephyr embroidered canvas tote bag was received with the order, this must also be returned to us, unused and in the original condition.
Are returns free?
The shipping costs incurred for returning item/s to Zulu & Zephyr for credit or refund are at your own expense. Returns are to be sent to our warehouse in Australia.
What if my order arrives damaged or faulty?
For faulty items please email hello@zuluandzephyr.com so that our customer care team can arrange for the faulty goods to be repaired or replaced as soon as possible. This must be done within 24 hours of receiving the garment. Please include a few clear photos to show the issue.
You will need to return the item in an otherwise original condition.
You will be compensated for postage on all faulty return circumstances. We will assess the fault upon return of the garment and reserve the right to repair or replace. If the item is not in stock, a full refund will be issued.
Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.
PRE-ORDERS
Due to popular demand, select styles may be released early for sale, and these will be listed online under our pre-order tab. These will also appear elsewhere on the website, and their pre-order status will be listed in the product title. These pieces will be in limited quantity, and will be unavailable once sold out.
When can I expect my pre-order?
The estimated delivery date of a pre-order item is indicated online under the product description. We may not have an exact arrival date of these pieces until closer to the time, but please feel free to get in touch with us at hello@zuluandzephyr.com if you’d like more information.
Upon receiving these styles into stock, we will endeavour to dispatch all pre-orders to our customers as soon as possible, and at that time a new confirmation email will be sent out, containing all tracking information.
What if I order other items as well as a pre-order?
If you have multiple pieces on your order, any pieces currently in stock will be dispatched to you as per our usual delivery process, and any pre-order pieces will be sent at a later date, via the same shipping method, once in stock.
Returns on pre-orders
Our returns window for all full-priced returns is 30 days from the date of purchase, however we understand for items on pre-order, particularly for our international customers, this will need to be extended slightly. Should you be unable to lodge your return here, please get in touch with us at hello@zuluandzephyr.com at your earliest convenience upon receiving these items, and we can assist you.
ORDERING INFORMATION
For all online customer service and product enquiries, please email hello@zuluandzephyr.com.
