Our best selling styles are currently on pre-order. Once dispatched, tracking will be sent thereafter.

Crochet Top - Stone  - dispatching late October.

Zulu & Zephyr Canvas Cap - Black, Coconut & Tallow Green - dispatching early November.

For further assistance, please email orders@zuluandzephyr.com.

For further assistance, please email orders@zuluandzephyr.com.

Zulu & Zephyr Customer Care Hours

Monday-Friday, 8.30am-4.30pm AEST, excluding public holidays.

Urgent order enquiries- orders@zuluandzephyr.com

Product information, styling, size advice or general enquiries- hello@zuluandzephyr.com

Marketing/PR- press@zuluandzephyr.com

Wholesale enquiries email- abby@delrainbow.com

We are happy to accept full priced items for return, provided they are in the original condition. Unworn, unwashed and have all tags and liners attached.

Full priced items can be returned for either a refund, bonus store credit or exchange via the return portal.

Returns must be lodged online and postmarked within 14 days of delivery date.

Returns are to be posted to our Byron Bay warehouse. Return postage costs are at the customers expense.

Sale items are strictly final sale only and cannot be returned for either exchange, credit or refund.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.

After placing your order, you will receive a confirmation email followed by a dispatch email detailing your tracking information.

Orders placed before 1pm AEST are dispatched same business day. Orders placed after 1pm AEST will be dispatched following business day.

Please expect dispatch delays during sale periods.

Express Services come into effect once order is dispatched. Please allow 1-2 business days for orders to be dispatched during collection launch and holiday periods.

We suggest customers download the Australia Post tracking app here to receive delivery updates.

Should you have any issues regarding delivery, please contact us

We are unable to edit your order once it has been placed. If you need to amend the shipping address or cancel the order, please contact us within 2 hours of order placement to ensure this is rectified. Once dispatched, the shipping address cannot be mended nor order cancelled.

Orders placed before 1pm AEST are dispatched same business day. Orders placed after 1pm AEST will be dispatched following business day.

All sale, cosmetics, bundle items and undergarments items are final. Swimwear is returnable pending hygiene label is attached and in original condition. For any fit or style assistance, please email our customer care team hello@zuluandzephyr.com or refer to our size guide.

Within Australia

Complimentary Standard 5-10 business days (AUST POST): on orders over $200

Standard 5-10 business days (AUST POST): $10
Express Service 3-5 business days (AUST POST): $15.00

Authority to leave options available at checkout.

If opting for authority to leave at checkout, Australia Post will determine at time of delivery if there is a suitable safe place for parcel to be left. Australia Post will record a proof of delivery in this instance.

If the receiver gives the courier authority to deliver without a signature or the receiver gives the courier authority to leave, Zulu & Zephyr are not held liable in the event the parcel goes missing. Further, Zulu & Zephyr will not refund or replace the order. 

Authority to leave is unavailable for New Zealand customers.

New Zealand

Complimentary Standard 10-20 business days (AUST POST): on orders over $200

Standard: 10 - 20 business days (AUST POST / NZ POST): $10
Express: DHL 3 - 5 business days $35.00

We suggest customers download the Australia Post tracking app here to receive delivery updates.

Express Services come into effect once order is dispatched. Please allow 1-2 business days for orders to be dispatched during collection launch and holiday periods.

IMPORT DUTIES & TAXES

Import duties apply to the value of your items. This is normally the price you paid, or will pay.

15% applies to all imported items, including anything bought online. Overseas suppliers may charge GST on items sent to New Zealand consumers that are valued at NZ$1000 or less.

NZ Customs calculate import tax based on the total of:

How much you paid for the item, plus any international transport and insurance costs.

NZ Customs only collects duties, fees or GST unless the value of your item/shipment is over NZ$1000. This to be paid on arrival into country.

Please refer to our size guide here. For fit or style assistance, please reach out to our customer care team at hello@zuluandzephyr.com who will gladly assist. 

If your size is unavailable, please select ‘notify me’ of a restock on the product page as we may recut the item.

Only one discount code can be used per transaction.

Discount codes can be disabled at anytime.

Occasionally some items may be available for sale on our website as a PRE-ORDER. This means that the stock hasn’t arrived to us yet, but we are offering it for pre-sale, to allow you to secure the stock. We do this with high demand items to give you the opportunity to secure one. These items will be marked as PRE-ORDER, with an estimated date of arrival listed in the product description.

All items marked FINAL SALE, cannot be returned or exchanged at any point.

Welcome 10% subscription codes cannot be used on sale items. Welcome codes only apply to full priced items.

Please expect dispatch delays during sale periods.

For size assistance, please email hello@zuluandzephyr.com or view our size guide.