Zulu & Zephyr Customer Care Hours
Monday-Friday, 8am-3.30pm AEST, excluding public holidays.
Urgent order enquiries- orders@zuluandzephyr.com
Product information, styling, size advice or general enquiries- hello@zuluandzephyr.com
Marketing/PR- press@zuluandzephyr.com
Wholesale enquiries email- abby@delrainbow.com
All items marked FINAL SALE, cannot be returned or exchanged at any point.
Subscription codes are not considered sale and can be returned for full refund or bonus store credit within 30 days of purchase date or 14 days post delivery.
Bundles are considered sale items and cannot be returned or exchanged at any point.
For size assistance, please email hello@zuluandzephyr.com or view our size guide.
Please lodge your requests online here
Returns must be lodged online and postmarked within 14 days of delivery date
Returns are to be posted to our Byron Bay warehouse. Return postage costs are at the customers expense. All exchanges are sent complimentary Express Post.
CURRENT RETURNS TIMEFRAMES - UPDATED WEEKLY.
At this time, returns may take 2-4 business days to be assessed and processed once delivered into our warehouse.
WHAT CAN I RETURN?
We are happy to accept full priced items for return, provided they are in the original condition within 30 days or 14 days post delivery. All items are to be unworn, unwashed and have all tags and liners attached.
Full priced items can be returned for either a refund, bonus store credit or online exchange via online return portal.
All items marked FINAL SALE, cannot be returned or exchanged at any point.
EYEWEAR
We inspect all returns for signs of wear, including frame and lenses. Eyewear must be returned in a saleable condition, with all original tags and packaging to be eligible for a refund. We guarantee our sunglasses for 12 months from the purchase date for manufacturer defects. We do not cover normal wear and tear however we are happy to discuss repair options with you where possible, please contact orders@zuluandzephyr.com.
WHEN CAN I EXPECT MY REFUND BONUS CREDIT OR EXCHANGE?
Once your return is received and inspected, if accepted your refund will be processed and applied via payment used at checkout.
Note that refunds can take up to 3-5 business days to appear on your bank statement due to varying processing times between financial providers.
Once your return is received and inspected, if accepted, your credit note will then be sent via email. Credit notes have no expiry date, and may be used for any item/s. Credit notes cannot be reverted into a refund at any point.
Once your return is received and inspected, if accepted, the exchanged item will be sent with tracking details to follow. An automated notification of exchange will be sent via email. To update your address, please email orders@zuluandzephyr.com as soon as possible.
All sale, cosmetics, bundle items and undergarments items are final. Swimwear is returnable pending hygiene label is attached and in original condition. For any fit or style assistance, please email our customer care team hello@zuluandzephyr.com or refer to our size guide.
If you order is placed on a business day before 1PM AEST, it will be dispatched same day. If placed after 1PM AEST, it will be dispatched the following business day. Please note any orders placed over the weekend will be dispatched on the next business day excluding public holidays. If your order is part of a promotion or during a collection launch, these time frames may not apply.
After placing your order, you will receive a confirmation email followed by a dispatch email detailing your tracking information.
Should you have any issues regarding delivery, please contact us
Occasionally some items may be available for sale on our website as a PRE-ORDER. This means that the stock hasn’t arrived to us yet, but we are offering it for pre-sale, to allow you to secure the stock. We do this with high demand items to give you the opportunity to secure one. These items will be marked as PRE-ORDER, with an estimated date of arrival listed in the product description.
We are unable to edit your order once it has been placed. If you need to amend the shipping address or cancel the order, please contact us within 2 hours of order placement to ensure this is rectified. Once dispatched, the shipping address cannot be mended nor order cancelled.
We are happy to accept full priced items for return, provided they are in the original condition. Unworn, unwashed and have all tags and liners attached.
Full priced items can be returned for either a refund, bonus store credit or online exchange via the return portal.
Bundles, excluding those with sunscreen/ Foile Oil, may be returned for either a refund or store credit. All items from a bundle must be returned together.
Eyewear - We inspect all returns for signs of wear, including frame and lenses. Eyewear must be returned in a saleable condition, with all original tags and packaging to be eligible for a refund. We guarantee our sunglasses for 12 months from the purchase date for manufacturer defects. We do not cover normal wear and tear however we are happy to discuss repair options with you where possible, please contact orders@zuluandzephyr.com.
Returns must be lodged online and postmarked within 14 days of delivery date.
Returns are to be posted to our Byron Bay warehouse. Return postage costs are at the customers expense.
Sale items are strictly final sale only and cannot be returned for either exchange, credit or refund.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.
Please refer to our size guide here. For fit or style assistance, please reach out to our customer care team at hello@zuluandzephyr.com who will gladly assist.
If your size is unavailable, please select ‘notify me’ of a restock on the product page as we may recut the item.
Only one discount code can be used per transaction.
Discount codes can be disabled at anytime.
Within Australia
Complimentary Standard Shipping (AUST POST): on orders over $150.00
Standard (AUST POST): $8.00
Express Service (AUST POST): $12.50.
New Zealand
Complimentary Standard Shipping (AUST POST): on orders over $150.00
Standard: 10 - 20 business days (AUST POST / NZ POST): $8.00
Express: DHL 3 - 5 business days $35.00
NOTE: Express Services come into effect once order is dispatched. Please allow 1-2 business days for orders to be dispatched during collection launch and holiday periods.
IMPORT DUTIES & TAXES
Import duties apply to the value of your items. This is normally the price you paid, or will pay.
15% applies to all imported items, including anything bought online. Overseas suppliers may charge GST on items sent to New Zealand consumers that are valued at NZ$1000 or less.
NZ Customs calculate import tax based on the total of:
How much you paid for the item, plus any international transport and insurance costs.
NZ Customs only collects duties, fees or GST unless the value of your item/shipment is over NZ$1000. This to be paid on arrival into country.
