If you order is placed on a business day before 10am AEST, it will be dispatched same day. If placed after 10am AEST, it will be dispatched the following business day. Please note any orders placed over the weekend will be dispatched on the next business day. If your order is part of a promotion or during a collection launch, these time frames may not apply.
After placing your order, you will receive a confirmation email followed by a dispatch email detailing your tracking information.
Should you have any issues regarding delivery, please contact us
Occasionally some items may be available for sale on our website as a PRE-ORDER. This means that the stock hasn’t arrived to us yet, but we are offering it for pre-sale, to allow you to secure the stock. We do this with high demand items to give you the opportunity to secure one. These items will be marked as PRE-ORDER, with an estimated date of arrival listed in the product description.
We are unable to edit your order once it has been placed. If you need to amend the shipping address or cancel the order, please contact us within 2 hours of order placement to ensure this is rectified. Once dispatched, the shipping address cannot be mended nor order cancelled.
All product prices indicated, and payments made on the Australian Online Store are in AUD currency. GST is included in the product price.
We accept payment via PayPal, Afterpay, Zulu & Zephyr Gift Cards and Visa and Mastercard credit or debit cards.
We are happy to accept full priced items for return, provided they are in the original condition. Unworn, unwashed and have all tags and liners attached.
Full priced items can be returned for either a refund or 110% store credit.
We do not issue exchanges, if you need an alternate size please go ahead and place a new order.
Returns must be lodged online and postmarked within 21 days of your order date.
Returns are to be posted to our Byron Bay warehouse. Return postage costs are at the customer expense.
Sale items are strictly final sale only and cannot be returned for either exchange, credit or refund.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.
Please lodge your requests online here
Follow the steps online to request your return. Once your return has been created, you will receive an email detailing how to send your item/s back to us, and our Australian returns address.
Zulu & Zephyr are not liable for the loss or damage of garments in return transit. We recommend using a trackable delivery method and keeping note of your tracking number.
Return shipping and any reverse duties are the responsibility of the customer.
Once your return is received and inspected, if accepted your refund will be processed and applied to the original method of payment.
Note that refunds can take up to 3-5 business days to appear on your bank statement due to varying processing times between financial providers.
Once your return is received and inspected, if accepted, your 110% store credit note will then be sent via email. The credit will be issued at the value paid, plus 10%. Credit notes have no expiry date, and may be used for any item/s. They cannot be reverted into a refund at any point.
All sale items are final. For any fit or style assistance, please email our customer care team email@example.com or
refer to our size guide.
If your size is unavailable, please select ‘notify me’ of a restock on the product page as we may recut the item.
Only one discount code can be used per transaction. This also applies to our gift cards.
Standard (AUST POST):
Express Service (AUST POST): $10.00.
Standard (AUST POST / NZ POST): $15.00
Express (DHL): $25.00
Note: Express Services come into effect once order is dispatched. Please allow 1-2 business days for orders to be dispatched during collection launch and holiday periods.
At Zulu & Zephyr, we are committed to the highest ethical standards and legal compliance in all aspects of our business and product supply chain. We only work with suppliers and vendors who we believe in and share our commitment to sustainability, accountability and transparency.
To read about our values and sustainability journey, please click here
To increase the longevity of your Zulu & Zephyr swimwear, we recommend that you follow the care guide here