WHAT SIZE SHOULD I ORDER?
We understand that it is difficult to buy clothing and swimwear online so we advise best to refer to our size guide. If you still have concerns regarding sizing please get in touch via firstname.lastname@example.org with your bust and waist measurements and product style. We will be happy to offer further advice.
THE SYLE I AM AFTER IS SOLD OUT ONLINE - HOW CAN I FIND IT IN STORE?
If a style has sold out online, we have over 120 Australian and international stockists for you to find the product you are looking for. Please visit our stockists page to find Zulu & Zephyr garments in a store near you. Still cant find what you are looking for? Please email email@example.com with the style and size of product that you are seeking, your suburb and a customer service team member will endeavour to locate the product for you.
DO ZULU & ZEPHYR SELL SEPARATES?
We do not sell separates via our online store or our partnered stockists. We work with select international online retailers who sell our bikinis exclusively as separates.
DOES ZULU & ZEPHYR DELIVER WORLDWIDE?
We ship to New Zealand, USA, Canada, Asia Pacific, UK & Selected European Countries using Australia Post Pack & Track International or DHL Express. Need to add your country to the list? Email firstname.lastname@example.org
HOW MUCH DOES SHIPPING COST?
For Australian parcels we ship via AUSPOST. There are two delivery options. Standard shipping is FREE for orders over $150.00, or a flat rate of $7.50. Standard shipping time is estimated 2 - 7 business days.
Express postage is $12.50 and the estimated delivery time is 2 - 4 business days. For WA customers this can take up to 4 business days.
For international parcels we have two delivery options. Standard post is $25.00 via Australia Post Pack & Track. The estimated delivery time can take between 7 - 21 business days.
International express postage is $40.00 via DHL and the estimated delivery time is 3 - 5 business days.
WHERE DO I ENTER THE DISCOUNT CODE?
Once you have added products to you cart and proceed to checkout you will see a discount code on the side tab where you will be able to apply your discount code.
CAN I RETURN A SALE ITEM?
Sale items will not be accepted for return, exchange or credit note.
WHAT IS YOUR REFUND POLICY?
Zulu & Zephyr does not offer refunds on goods due to change of mind.
We will only offer a refund if the garment is faulty beyond repair or if an alternate size in the same style is unavailable for exchange.
HOW DO I RETURN MY ITEM?
Please contact email@example.com with your return query so that our returns team can advise a unique Returns Authorisation Number (RA Number) and arrange for your exchange/refund/credit to be processed as soon as possible.
Zulu & Zephyr does not cover the return postage costs — this cost is at your own expense.
For further information please see our Shipping & Returns page here.
WHAT DO I DO IF I RECEIVE A DAMAGED ITEM?
If you feel you have received a damaged or faulty product please get in touch with us via firstname.lastname@example.org. Please outline your concern, product description and faulty information. If you could also provide photo evidence of the fault as this would assist customer service in resolving your issue in a timely manner.
DO YOU ACCEPT RETURNS FOR SWIMWEAR?
Health and Hygiene Laws restrict the return of underwear, lingerie and swimwear. Return of these items must be in an unused condition with all swing tags and hygiene stickers attached to be considered for exchange or credit note. Worn underwear, lingerie and swimwear are not refundable.
For all swimwear, customers must try on items wearing undergarments.
If the item appears to have been worn or washed in anyway the return will not be accepted and will be sent back to you.