Zulu & Zephyr

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Would you like to work for us?

Please get in touch for all current career opportunities available at Zulu & Zephyr.

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An opportunity exists to join our Customer Service team based in Byron Bay.

Our Customer Care Team are much more than the first point of customer contact for Zulu & Zephyr Online; they are our brand ambassadors, responsible for creating a memorable brand experience and ensuring every interaction on our digital sales floor exceeds our customers expectations.

Customer Service  

  • Maximise all customer contact opportunities to provide exceptional customer care and product knowledge
  • Identify ways to personalised the experience of every customer, whenever possible
  • Always deliver an outstanding shopping experience to every customer contact via email and phone
  • Use all CRM systems confidently and accurately to ensure customer notes are recorded for all incoming and outgoing orders
  • Ensure all in-house processes and procedures are adhered to at all times
  • Work closing with other internal departments to ensure issues affecting customer orders or returns are revolved and enable a seamless shopping experience


Key responsibilities include but are not limited to: 

  • First point of contact for all Zulu & Zephyr customer service enquiries
  • Manage all customer and wholesale product returns
  • Resolve any order issues or discrepancies with the Zulu & Zephyr dispatch team quickly and in a professional manner
  • Assist with Zulu & Zephyr online product descriptions and imagery upload
  • Assist with wholesale pick and pack distribution across Australia and international when required


To join the team you must meet the following criteria: 

  • Previous sales and retail experience
  • Excellent communication skills. You must be able to display the highest levels of accuracy (spelling, grammar, punctuation and pronunciation) in both written and spoken communication
  • Ability to achieve results through influence and problem solving
  • Flexible attitude and positive approach
  • Self-motivated, proactive and energetic

We are a small, yet creative and forward thinking team headquartered in Byron Bay, Australia. A brand with longevity, vision and integrity – we are committed to making your journey with us inspirational, attracting like-minded individuals who are looking for a career that presents new challenges and opportunities.

If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV to careers@zuluandzephyr.com