If you'd like to join the Zulu & Zephyr journey and you believe you can contribute to our team in a positive and innovative way, we would love to hear from you.
Zulu & Zephyr is owned and operated by a small team of creatives offering an all-encompassing wardrobe – from casual denim, luxury knitwear, signature swim and sophisticated holiday resort wear.
The Zulu & Zephyr culture is unique — we are committed to making your journey with us inspirational, attracting like-minded individuals, who are hard-working, passionate and thrive in a collaborative and fast-paced environment.
A brand of authenticity and integrity – we believe in equal opportunity, seeking diverse and talented team members. If you’re interested in a long-term career and would like to join the Zulu & Zephyr journey, please review the current opportunities available below.
Zulu & Zephyr is headquartered in Byron Bay, Australia.
An exciting opportunity exists for a passionate and experienced Digital Marketing Specialist, who will lead the day-to-day marketing and programs to increase brand market awareness and deliver a collective branded approach across multiple marketing channels. Reporting to our Marketing Director & Assistant Marketing Manager, you will be required to execute the company's online strategy on a global level.
The Role:
- Work directly with Directors and Assistant Marketing Manager on overall strategy execution and planning.
- Manage monthly reporting, including campaign insights, trends and analytics across all digital advertising points.
- Paid search: Google, Google Shopping AdWords, PPC, SEM
- Creating content marketing strategies to support SEO objectives
- Analysing analytics to identify areas of opportunity and utilise conversion rate optimisation tactics
- Identify trends and insights and optimize spend and performance based on the insights
- Reviewing analytics and data analysis to produce insightful reports
- Assist in the growth of Facebook, META, Instagram, Pinterest, Tik-Tok, SEO and all other multimedia
advertising accounts - Brainstorm new and creative growth strategies
- Plan, execute, and measure experiments and conversion tests
- Collaborate with internal teams to create landing pages and optimize user experience
- Utilise strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints
- Instrument conversion points and optimize user funnels
- Collaborate with agencies and other vendor partners
About You:
- 5 years of Digital Marketing Experience across SEM, META, Pinterest and TikTok.
- Expertise in SEO and Klaviyo Email Marketing (beneficial for support)
- Highly analytical, ability to measure and report on the performance of all digital marketing channels
- You are proficient in the main SEO software: Google Search Console, Google Analytics,
- Experience with the analysis of site architecture, on-page/on-site environments, content and
navigation structures and identifying strong/weak points - Strong time management, planning and organisational skills
- Strong understanding of the digital landscape
- High level of autonomy
- High level communication, interpersonal and problem-solving skills
- Experience managing budgets
- Attention to detail is critical and the ability to work with tight deadlines
If you feel you have the skill set outlined above and would like to work for us, please direct your CV and cover letter to careers@zuluandzephyr.com
We’re looking for a Customer Experience Coordinator to join our team on a casual basis 3-4 days per week.
Our Customer Care Team are much more than the first point of customer contact for Zulu & Zephyr
Online; they are our brand ambassadors, responsible for creating a memorable brand experience and ensuring every interaction on our digital sales floor exceeds our customer’s expectations.
Customer Service
- Maximise all customer contact opportunities to provide exceptional customer care and product knowledge
- Identify ways to personalise the experience of every customer, whenever possible
- Always deliver an outstanding shopping experience to every customer contact via email, chat and phone
- Use all CRM systems confidently and accurately to ensure customer notes are recorded for all incoming
and outgoing orders - Ensure all in-house processes and procedures are adhered to at all times
- Work closely with other internal departments to ensure issues affecting customer orders or returns are resolved and enable a seamless shopping experience
Key responsibilities include but are not limited to:
- First point of contact for all Zulu & Zephyr customer service emails, live chat, social media and phone enquiries
- Assist all customer and wholesale product returns
- Resolve any order issues or discrepancies with the Zulu & Zephyr dispatch team quickly and in a professional manner
- Assist with Zulu & Zephyr online product descriptions and imagery upload
To join the team, you must meet the following criteria:
- Minimum 2 years experience in a face-paced online customer service role
- Must be confident in resolving general online enquiries and can work autonomously
- CIN7, Loop and Gorgias experience is highly preferred
- Excellent communication skills. You must be able to display the highest levels of accuracy (spelling, grammar, punctuation and pronunciation) in both written and spoken communication
- Ability to achieve results through influence and problem-solving
- Flexible attitude and positive approach
- Self-motivated, proactive and energetic
If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please
apply with a CV to careers@zuluandzephyr.com
As PR Assistant, you play a key role in supporting the Marketing Team’s effort to enrich our brand image and drive effective communication strategies. Working closing with the Assistant Marketing Manager and reporting directly to the Director/Marketing Director, you will contribute to various aspects of public relations, content creation and media coordination.
Role and Responsibilities
- Actively participate in and contribute to brainstorming sessions with Assistant Marketing Manager to generate creative and impactful marketing ideas
- Design and prepare PR content, including assets for Digital Strategist
- Assist in executing content coordination for TikTok under the conceptual directive of the Assistant Marketing Manager
- Document and report on media coverage and track according to metrics
- Provide regular updates on media coverage to the Assistant Marketing Manager and wider team on a fortnightly basis (or weekly WIP basis) or as required
- Maintain organised contact list and project-specific records to facilitate efficient communication and collaboration within the Marketing team
- Manage sample inventory, including stocktaking and updates to the Sample Sheet
- Coordinate samples for in-house photoshoots and manage stylist loans to ensure smooth operations
- Update and maintain PR spreadsheets with accuracy and attention to detail
- Assist in coordinating and contributing to various photoshoots as required
- Play a role in building and nurturing relationships with key influencers to amplify our brand awareness
- Responsible for packing and sending gifts to key influencers, fostering positive relationships and brand engagement
- Provide support for in-house events by assisting with logistical coordination and ad-hoc tasks as needed
Skills/Experience required:
- 1-2 year experience in a similar role or industry
- Extremely organised and a strong multitasker
- Extensive knowledge of influencer landscape
- Ability to work quickly and follow processes
- Strong attention to detail
- Savvy in social media platforms (Instagram, Facebook)
- Great time management and organisation
- Works well in a fast-paced environment
We will offer you:
- Support of a talented, collaborative, and growing team
- Considered salary and benefits scheme
- An opportunity to learn how Zulu & Zephyr operates in the industry
- An opportunity to be a part of a considered company with a focus on sustainability and changing the way we approach fashion
Application Process:
Please send your resume and a cover letter detailing your relevant experience and why you are a suitable candidate for this role to careers@zuluandzephyr.com.
Position: Part Time, 3 days per week
Located in Byron Bay, Australia
An exciting opportunity exists for an experienced, results-driven retail store manager to lead the team at our Flagship Australian boutique in Byron Bay.
The successful candidate must have extensive retail management experience, with a proven ability to lead and direct a team. You will be a highly motivated individual responsible for end-to-end store performance and operations with the drive to build an exciting career as a leader in the Zulu & Zephyr retail business.
Role & Responsibilities:
- Driving sales to consistently meet and exceed weekly/monthly/annual sales targets
- Proven success in delivering a proactive, high level of customer service that
demonstrates repeat client sales and client brand loyalty - Demonstrate a good understanding of Key Performance Indicators (KPIs) and proactively
manage them to achieve and exceed sales targets - Lead, mentor and motivate a dedicated retail team, cultivating an environment of
growth, knowledge-sharing and performance - Carrying out store-operating standards and financial management
- Carrying out monthly rostering
- Lead the team to coordinate and uphold loss prevention strategies
- Uphold inventory management including stock replenishments, regular stocktakes and
accurate record-keeping - Provide feedback through real-time/weekly reporting to implement business-driving
strategies - Maintaining company policy and procedure
- Maintain consistent inventory accuracy and controls to meet customer needs
- Executing the highest level of personal and individual store presentation
standards
Skills & Experience:
- Comprehensive understanding of contemporary fashion in the Australian marketplace; including pricing, competitor brands, competitor retailers and local demographics
- Strong people management skills
- Ability to develop strategies to further the client base and increase sales growth
- An eye for styling and detail to uphold our high visual merchandising standards
- Ability to provide a genuine and unique customer experience
- The ability to work under pressure and be highly organised
- Excellent communication skills
- Demonstrate clear decision-making and problem-solving skills
- Immaculate personal
presentation
We will offer you:
- Support of a talented, collaborative and growing team
- Considered salary, benefits scheme and annual clothing allowance
- An opportunity to be a part of a considered company with a focus on sustainability and changing the way we approach fashion
If you are a driven and dedicated individual who resonates with our brand culture and possesses the
necessary qualifications and experience, we invite you to apply for the Flagship Store Manager position.
Please send your resume and a cover letter detailing your relevant experience and why you are a suitable candidate for this role to careers@zuluandzephyr.com
