Shipping Protection Terms & Conditions

By selecting the Shipping Protection option at checkout, you agree to the following terms and conditions.

What’s Covered

Shipping Protection covers your order if it’s:

Damaged during shipping
Lost in transit and cannot be located or delivered

What’s Not Covered

Shipping Protection does not cover:

Incorrect or incomplete shipping addresses provided by you
Delivery delays (unless the item is damaged or lost)
Shipping protection insurance is non-refundable, regardless of whether the product is returned
Product misuse after delivery

How to File a Claim

If your order is damaged or lost, follow these steps:

Damaged items: Contact us within 1 business day of receiving the item with photos of the damage. All damaged items must be sent back before a replacement, refund or store credit can be provided.

Lost items: Contact us within 1 day business of the delivery date if your package is marked as delivered but you have not received it.

Claims Process

You may need to provide photos, tracking info, or other documentation.
We will review your claim and respond within 3 business days.

If your claim is approved, we will either:

Refund the full purchase price of the damaged or lost item(s)
Replace the item(s)
Offer store credit equivalent to the value of the item(s)

Limitations

Our liability is limited to providing a refund, replacement, or store credit. We are not responsible for any indirect damages.

Shipping protection insurance is non-refundable, regardless of whether the product is returned.

Contact Us

For questions or to file a claim, contact us at:

Email: orders@zuluandzephyr.com

Phone: 02 5663 2620

By purchasing Shipping Protection, you agree to these terms and conditions.