Return Policy

Full-priced items can be returned within 14 days of delivery for store credit or a refund if in original condition—unworn, unwashed, and with all tags and hygiene liners attached.

 

LODGE A RETURN

Australia/NZ – start your return here

Rest of world – start your return here

Holiday Return Extension

To make your holiday shopping easier, full-priced items purchased between December 1st and December 31st can be returned for a refund or store credit until January 31st. Lodge your return by January 31st and ensure it’s postmarked within 2 business days.

ONLINE ONLY.

Happy Holidays!

Store Credit Returns (Fee-Free)

• Returns for store credit are free of handling fees and include a complimentary prepaid return shipping label. Store credits are issued for the value of the returned item(s) as digital gift cards with no expiry, redeemable on any future purchase.
  

Refunds (with Handling Fee)

If you choose a refund instead of store credit, a handling fee applies

• A $12.95 handling fee, which includes the prepaid return shipping label, will be deducted from all refunds (Australia only). New Zealand customers must arrange their own return postage — no handling fee applies.

Please note: Items marked as FINAL SALE are not eligible for return or exchange.

SALE POLICY

All sale and promotional items are final sale and cannot be returned, unless otherwise stated.

STORE RETURN POLICY

All returns must be handled through the original store of purchase. Please contact the store directly.

ZULU & ZEPHYR BONDI BEACH
bondibeach@zuluandzephyr.com
02 9157 4060

ZULU & ZEPHYR BYRON BAY
byronbay@zuluandzephyr.com
02 5663 2619