Return Policy

For Australia/NZ returns click here.

For international orders – lodge a return here.

Lodge online full-priced items within 14 days of receiving via the returns portal.

ELIGIBLE ITEMS

We accept returns on full-priced items within 14 days of receiving your order. Eligible returns will receive store credit equal to the amount paid. This applies to all customers, including first-time purchasers.

To initiate a return, please use our Returns Portal within 14 days of delivery. Online purchases must be returned via the portal and cannot be returned in-store.

If your order was placed before 1 July, you may still be eligible for a refund. Simply enter your order number and email address in the Returns Portal to check eligibility.

Once your return is processed, you’ll receive digital store credit for the full value of the returned item. This credit does not expire and can be used on any future purchase.

Please note that sale and promotional items are final sale and not eligible for return or store credit, unless otherwise specified.

RETURN POSTAGE

All returns are at the cost of the customer. We suggest adding return tracking to the Australia Post tracking or NZ Post apps for delivery updates.

SALE POLICY

All Sale items are strictly final sale only and cannot be returned at any stage.

Orders placed on full-priced items using welcome or 10% personalised codes are eligible for a full refund.

Sale and promotional discounted items are final sale and cannot be returned, except where specifically stated otherwise for certain promotional items.

RETURN PROCESSING TIME

Your store credit or refund will generally be processed within 5 business days of receiving your returned items. Please keep your tracking number. We're unable to process lodged returns until received and assessed. We suggest adding return tracking to the Australia Post tracking or NZ Post apps for delivery updates.

EXCHANGES

We don't offer traditional exchanges. Instead, we recommend returning your item for store credit, which you can then use to purchase the correct size.

FAULTS

If you have reason to believe your Zulu & Zephyr garment is faulty, please contact the store or wholesaler where you purchased the garment. Please attach proof of purchase, clear imagery of concern, and a detailed explanation of how the garment has been worn, washed, and overall cared for. All garments must be received and assessed before an outcome can be reached. If the product is determined to have a manufacturing defect, we will replace or provide a store credit of the purchase price according to your preference. If no defect is found or the product is outside the warranty period, we will return the product to you.

Byron Bay store - byronbay@zuluandzephyr.com

Bondi Beach store - bondibeach@zuluandzephyr.com

Zulu & Zephyr Online store - orders@zuluandzephyr.com

It does not constitute a defect if, in our reasonable opinion, a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions, using it in an abnormal way or failure to take reasonable care.

RETURN TO SENDER

On occasions, your order might be left at the nearby post office, or there may have been multiple delivery attempts. If the order cannot be delivered or if a customer refuses the parcel, it will be returned back to Zulu & Zephyr. Any parcels returned to sender (RTS) will incur a $15AUD fee, which will be deducted from your refund once the parcel is back in our warehouse. If you opt for the order to be resent, a $15 express shipping fee will be applied, in addition to the RTS fee. For further assistance, contact orders@zuluandzephyr.com.

STORE RETURN POLICY

• 14-day returns on full-priced items from the purchase date
• Store credit
• Items must be returned to their original point of purchase
• Proof of purchase must be provided to return garments
• Garments must be unworn in original condition with all tags attached, including hygiene seal 
• Sale and promotional discounted items are final sale and cannot be returned, except where specifically stated otherwise for certain promotional items
• We are unable to accept in-store returns for products purchased online

ZULU & ZEPHYR BONDI BEACH

4&5 11-13 Hall Street
Enter via Gould Street
Bondi 2026
NSW

Store Hours
Monday - Saturday- 9am - 5pm
Sunday - 10am - 5pm

Contact our team
bondibeach@zuluandzephyr.com
02 9157 4060

ZULU & ZEPHYR BYRON BAY

10A/11 Banksia Drive
Byron Bay 2481
NSW

Store Hours
Monday - Saturday - 9am - 5pm
Sunday closed

Contact our team
byronbay@zuluandzephyr.com
02 5663 2619