Online purchases:
Zulu & Zephyr offers a 110% credit note, or a refund on all full price purchases, if lodged online within 21 days of purchase date. Where a credit note is issued, it will be at 110% of your order value, excluding shipping costs. Credit notes will be sent via email once your return has been processed, and will then be available to use immediately through our online store. Online credits are unable to be used in our Byron Bay boutique.
We do not offer exchanges. If you need an alternate size please go ahead and place a new order.
Credit notes may not turned back into a refund at any point.
Sale items are final sale only and will not be accepted for refund, credit or exchange. This is anything located in the permanent sale category of the website. Items purchased using a discount code or temporary promotion are able to be returned through the online return portal as usual.
Item/s must be posted back to us, in the original condition, with all tags remaining in place, including hygiene seal. Item/s must not have been worn, washed or altered in any way.
Zulu and Zephyr is not liable for the loss or damage of garments in return transit. We recommend using a trackable delivery method and keeping note of your tracking number, and please ensure all returns are posted in a secure, suitably sized package.
How do I organise a return?
Please lodge your request online here.
Once your return has been approved, you will receive an email with details of how to send your item/s back to us. Please then return item/s immediately, late returns will not be accepted.
If a Zulu and Zephyr embroidered canvas tote bag was received with the order, this must also be returned to us, unused and in the original condition.
Are returns free?
The shipping costs incurred for returning item/s to Zulu & Zephyr for credit or refund are at your own expense. Returns are to be sent to our warehouse in Australia.
What if my order arrives damaged or faulty?
For faulty items please email hello@zuluandzephyr.com so that our customer care team can arrange for the faulty goods to be repaired or replaced as soon as possible. This must be done within 24 hours of receiving the garment. Please include a few clear photos to show the issue.
You will need to return the item in an otherwise original condition.
You will be compensated for postage on all faulty return circumstances. We will assess the fault upon return of the garment and reserve the right to repair or replace. If the item is not in stock, a full refund will be issued.
Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.
In store purchases:
For purchases made through our Byron Bay boutique, Zulu & Zephyr offers exchanges or refunds on all full price items, within 30 days of purchase date. Item/s must be returned to store in the original condition, with tags and hygiene seal in place. Sale items are final sale only, and will not be accepted for refund or exchange.
For any queries, please contact our Byron Bay boutique on bb@zuluandzephyr.com.
