SHIPPING & RETURNS
SHIPPING
Within Australia
Standard Shipping (AUST POST): FREE
Express Shipping (AUST POST): $10.00
International
International Standard (AUST POST): Free shipping on all orders over $150.00.
Flat rate of $15.00 for all orders under $150.00
International Express (DHL): $25.00
Note that all product prices indicated and payments made on this site are in Australian Dollar currency.
ORDER PROCESSING
Our business hours are Monday and Friday, 8-4pm, and all orders placed before 10am (AEST) on these days will be dispatched the same day. Orders placed after 10am (AEST) will be dispatched the next working day.
Purchases made on weekends and public holidays will be processed on the following business day.
You will receive a shipping confirmation email as soon as your order leaves the Zulu & Zephyr warehouse.
During sale periods, or within a few days of a collection launch, there may be slight delays in shipping. We will endeavour to get your order out to you as soon as possible and appreciate your patience during these times.
DELIVERY TIMES
Australia Post is our provider and works extremely hard to get all deliveries to our customers as quick as possible, however at times there may be some situations that can cause unavoidable delays.
All parcels are dispatched from our warehouse in Byron Bay, Australia (postcode 2481), which is considered a rural location.
To get an ETA on your parcel we recommend you use Australia Posts postage calculator, see below link:
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Standard within Australia
For Metro delivery, please allow 3-5 working days & for Rural delivery, please allow 4-7 working days.
All parcels require a signature on delivery. If you are not there to sign for your parcel, Australia Post will issue a collection slip for you to locate your parcel at the closest Post centre.
Purchases made on weekends and public holidays will be processed on the following business day.
Express within Australia
For Metro delivery, please allow 2-3 working days & for Rural delivery, please allow 3-5 working days.All parcels require a signature on delivery. If you are not there to sign for your parcel, DHL will issue a notification so that you can phone and organise an alternate delivery time. Purchases made on weekends and public holidays will be processed on the following business day.
International
We ship to New Zealand, USA, Canada, Asia Pacific, UK & Selected European Countries using Australia Post Pack & Track International or DHL Express.
Deliveries are sent during normal business hours between Monday and Friday, 8-4pm.
Purchases made on weekends and public holidays will be processed on the following business day.
Please allow 7-21 days to receive your parcel for standard & 3-7 days for Express.
A tracking number will be sent to you upon payment so that you can track the delivery of your goods. Pack and Track Shipping does not have a Signature on Delivery option, so please ensure all delivery premises are secure.
If your desired shipping Country is not listed above, please contact orders@zuluandzephyr.com to discuss alternate shipping options.
Please note: When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.
Unfortunately, Zulu & Zephyr cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer. Please contact your local customs office for further information.
RETURNS
What is your refund & returns policy?
Zulu & Zephyr offers credit notes and refunds on all full price purchases.
Should you wish to return your purchase for a credit note, we will issue a credit of 110% of your order value excluding shipping costs. This credit (in the amount of your paid price minus shipping, plus 10%) will be emailed to you once your return has been processed, and will be available to use immediately through our online store.
We do not offer exchanges. If you need an alternate size please go ahead and place a new order.
For Australian returns, all garments will need to be returned within 30 working days from the date of purchase.
For International returns, all claims must be lodged within 30 days from date of shipping.
The item/s must be in original condition, with all tags remaining in place, including hygiene seal.
Item/s must not have been worn, washed or altered in any way.
Sale items are final sale only and will not be accepted for refund, credit or exchange.
Returns will be processed within 24-48 hours of receipt although it may take a little longer during busy periods.
How do I organise a return?
To book a return, please follow the steps outlined in our Online Returns System.
Once your return has been approved, please send your item/s back to us immediately.
Late returns will not be accepted.
Where do I send my return to?
We will provide you with the complete postal address when we allocate your Returns Authorisation number to you via email correspondence.
Are returns free?
The shipping costs incurred for returning item/s to Zulu & Zephyr for credit or refund are at your own expense.
What if my order arrives damaged or faulty?
For faulty items please email orders@zuluandzephyr.com so that our returns team can arrange for the faulty goods to be repaired or replaced as soon as possible.This must be done within 24 hours of receiving the garment. Please include a photo to show the issue.
You will need to return the item with all tags in place.
You will be compensated for postage on all faulty return circumstances. We will assess the fault upon return of the garment and reserve the right to repair or replace. If the item is not in stock, a full refund will be issued.
ORDERING INFORMATION
For all online customer service and product enquiries, please email orders@zuluandzephyr.com
