SHIPPING & RETURNS
SHIPPING
Due to Covid-19 there are currently international delivery delays to certain countries due to flight cancellations and government restrictions.
Certain European countries are now limited to express shipping only.
Please contact us at hello@zuluandzephyr.com for further assistance.
Within Australia
Standard Shipping (AUST POST): FREE
Express Shipping (AUST POST): $10.00
International
International Standard (AUST POST): Free shipping on all orders over $150.00.
Flat rate of $15.00 for all orders under $150.00
International Express (DHL): $25.00
Note that all product prices indicated and payments made on this site are in Australian Dollar currency.
ORDER PROCESSING
Our business hours are Monday and Friday, 8.30am-4.30pm, and all orders placed before 10am (AEST) on these days will be dispatched the same day. Orders placed after 10am (AEST) will be dispatched the next working day.
Purchases made on weekends and public holidays will be processed on the following business day.
You will receive a shipping confirmation email as soon as your order leaves the Zulu & Zephyr warehouse.
During sale periods, or within a few days of a collection launch, there may be slight delays in shipping. We will endeavour to get your order out to you as soon as possible and appreciate your patience during these times.
DELIVERY TIMES
Australia Post is our provider and works extremely hard to get all deliveries to our customers as quick as possible, however at times there may be some situations that can cause unavoidable delays.
All parcels are dispatched from our warehouse in Byron Bay, Australia (postcode 2481), which is considered a rural location.
To get an ETA on your parcel we recommend you use Australia Posts postage calculator, see below link:
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Standard within Australia
For Metro delivery, please allow 3-5 working days & for Rural delivery, please allow 4-7 working days.
All parcels require a signature on delivery. If you are not there to sign for your parcel, Australia Post will issue a collection slip for you to locate your parcel at the closest Post centre.
Purchases made on weekends and public holidays will be processed on the following business day.
Express within Australia
For Metro delivery, please allow 2-3 working days & for Rural delivery, please allow 3-5 working days.All parcels require a signature on delivery. If you are not there to sign for your parcel, DHL will issue a notification so that you can phone and organise an alternate delivery time. Purchases made on weekends and public holidays will be processed on the following business day.
International
We ship to New Zealand, USA, Canada, Asia Pacific, UK & Selected European Countries using Australia Post Pack & Track International or DHL Express.
Deliveries are sent during normal business hours between Monday and Friday, 8-4pm.
Purchases made on weekends and public holidays will be processed on the following business day.
Please allow 7-21 days to receive your parcel for standard & 3-7 days for Express.
A tracking number will be sent to you upon payment so that you can track the delivery of your goods. Pack and Track Shipping does not have a Signature on Delivery option, so please ensure all delivery premises are secure.
If your desired shipping Country is not listed above, please contact orders@zuluandzephyr.com to discuss alternate shipping options.
Please note: When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.
Unfortunately, Zulu & Zephyr cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer. Please contact your local customs office for further information.
RETURNS
Items must be returned to their original point of purchase. Regrettably we are unable to accept in store returns for product purchased online, and vice versa.
IN STORE PURCHASES:
For purchases made through our Byron Bay boutique, Zulu & Zephyr offers exchanges or refunds on all full price items, within 30 days of purchase date. Item/s must be returned to store in the original condition, with tags and hygiene seal in place. Sale items are final sale only, and will not be accepted for refund or exchange.
For any queries, please contact our Byron Bay boutique on bb@zuluandzephyr.com.
ONLINE PURCHASES:
For purchases made online, Zulu & Zephyr offers 110% credit notes or refunds on all full price purchases, within 30 days of purchase date. Where a credit note is issued, it will be at 110% of your order value, excluding shipping costs. Credit notes will be sent via email once your return has been processed, and will then be available to use immediately through our online store. Online credits are unable to be used in our Byron Bay boutique.
We do not offer exchanges. If you need an alternate size please go ahead and place a new order.
Sale items are final sale only and will not be accepted for refund, credit or exchange. This is anything located in the permanent sale category of the website. Items purchased using a discount code or temporary promotion are able to be returned through the online return portal as usual.
Item/s must be posted back to us, in the original condition, with all tags remaining in place, including hygiene seal. Item/s must not have been worn, washed or altered in any way.
Regrettably online returns cannot be accepted in person through either our Byron Bay office or boutique, these must be posted back to us.
Zulu and Zephyr is not liable for the loss of garments in return transit. We recommend using a trackable delivery method and keeping note of your tracking number.
How do I organise a return?
Please lodge your request online here.
Once your return has been approved, you will receive an email with details of how to send your item/s back to us. Please then return item/s immediately, late returns will not be accepted.
If a Zulu and Zephyr embroidered canvas tote bag was received with the order, this must also be returned to us, unused and in the original condition.
Are returns free?
The shipping costs incurred for returning item/s to Zulu & Zephyr for credit or refund are at your own expense.
What if my order arrives damaged or faulty?
For faulty items please email orders@zuluandzephyr.com so that our returns team can arrange for the faulty goods to be repaired or replaced as soon as possible. This must be done within 24 hours of receiving the garment. Please include a photo to show the issue.
You will need to return the item in an otherwise original condition.
You will be compensated for postage on all faulty return circumstances. We will assess the fault upon return of the garment and reserve the right to repair or replace. If the item is not in stock, a full refund will be issued.
Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.
ORDERING INFORMATION
For all online customer service and product enquiries, please email orders@zuluandzephyr.com
